Table of Contents

1. General Questions

• 1.1. What is H-Sphere?

2. User's Features

• 2.1. Does H-Sphere include e-mail management?
• 2.2. Does H-Sphere support domain name registration?
• 2.3. Does H-Sphere support Virtual web hosting and IP based hosting?
• 2.4. Can I modify my disk quota?
• 2.5. Will H-Sphere send me e-mails about my account?
• 2.6. Do you offer a shopping cart?
• 2.7. Do you provide web site statistics?
• 2.8. Do you provide referral logs?
• 2.9. Is FrontPage supported?
• 2.10. Do you support third-level domains or sub domains?
• 2.11. Can I use my own own scripts?
• 2.12. Can users set password protection to their files and directories?
• 2.13. Does H-Sphere support any kind of FormMail program?
• 2.14. Can a user who already has an account set up another virtual domain name pointing to the same account?
• 2.16. Which features of ColdFusion are supported through HS?
• 2.17. Can users create ColdFusion DSNs through HS?

3. Billing & Administrative Features

• 3.1. Does your company support automated Credit Card charging?
• 3.2. Does disk space include the space used for mailboxes?
• 3.3. Can the domain manager create an e-mail account for his employee?
• 3.4. Are IP numbers shared or assigned automatically?

1. General Questions

1.1. What is H-Sphere?

H-Sphere is a complete front end control panel and integrated back end for automating day to day tasks of web hosting operation such as billing, e-mail, web, FTP, DNS, POP3, cgi-bin, Webmail and FrontPage configuration. It is a user-friendly and intuitive web interface that allows complete customer self-care and can drastically cut down your maintenance and customer support costs.

2. User's Features

2.1. Does H-Sphere include e-mail management?

Yes, complete solution with auto-responders, POP3 e-mail accounts with catch all accounts and e-mail aliases, mail forwarding and mailing lists. Web-based e-mail with filters, folders and attachments.

2.2. Does H-Sphere support domain name registration?

The system supports domain name registration using accessible when you signup or inside your control panel.

2.3. Does H-Sphere support Virtual web hosting and IP based hosting?

Yes, both shared IP and dedicated IP hosting are supported. It takes one click to migrate from one to the other.

2.4. Can user modify disk quota?

Yes, users can change their disk quota for websites, mailboxes, and databases through a web interface.

2.5. Will H-Sphere e-mail end users?

Yes, it e-mails welcome letters, invoices, approaching quota warnings, negative balance warnings, and other system notifications.

2.6. Do you offer a shopping cart?

One shopping cart, osCommerce is included in some plan packages.

2.7. Do you provide web site statistics?

Yes, H-Sphere supports Webalizer, ModLogAn and AWStats depending on your plan package.

2.8. Do you provide referral logs?

Yes. Referral logs contain information of the web site from which visitors reached your page. Using this information you can optimize your advertising efforts and increase traffic to your site. The logs can be turned on from the control panel.

2.9. Is FrontPage supported?

Yes. You can install or remove FrontPage extensions from the control panel. The extensions are required if you want to use FrontPage to publish your site, or run tools supported by FrontPage. Offered in selected plan packages.

2.10. Do you support third-level domains or sub domains?

Yes, you can add as many levels of sub domains as you want - based on selected plan packages. You can also create aliases for sub domains. This all is available through the control panel.

2.11. Can I use their own scripts?

Yes. CGI, PHP, and ASP support are included in all plans.

2.12. Can users set password protection to their files and directories?

Yes. This feature is integrated into your WebShell or file manager area.

2.13. Does H-Sphere support any kind of FormMail program?

Yes, it does.

2.14. Can a user who already has an account set up another virtual domain name pointing to the same account?

Yes, via domain name aliasing. DNS configuration will be done automatically.

2.16. Which features of ColdFusion are supported through HS?

Users can run scripts written in ColdFusion. Depending on selected plan packages

2.17. Can users create ColdFusion DSNs through HS?

ColdFusion DSNs can't be created directly from HS interface. However, you can create DSNs using the ODBC resource.

3. Billing & Administrating Features

3.1. Does your company support automated Credit Card charging?

Yes. Currently we use the very popular PayPal system. You can pay by credit card or by check.

3.2. Does disk space include the space used for mailboxes?

No. There are different disk quotas for each plan: Web disk quota, Mail quota, Database quota, RealServer quota, etc. Each of the quotas is set separately.

3.3. Can the domain manager create an e-mail account for employees and other indviduals?

Yes. Webmail is available outside the control panel, so individuals can independently log straight into his email account from the front page of apwebhosting.com.

3.4. Are IP numbers shared or assigned automatically?

Either way, based on selected plan type.