 Unable to reach website
If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is
recommended that you follow the steps in the order presented.
Try surfing other sites
Try pointing to other sites in your browser. It's entirely possible your ISP is experiencing connectivity problems, in which case the issue is with your Internet
connection rather than your site's connectivity.
Make sure your DNS is configured properly
Ensure that you have properly configured your DNS records in your domain name account. Login to your account at your domain registrar and double-check the nameservers. You can also perform a whois online to check the records attached to your domain.
Ask a friend to point to your site
Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.
Ping your site
Try pinging your site. Ping is a program that "bounces" a request off of another computer/server over the internet to see if the remote computer is responding. To ping your site, click Start, Run and type "cmd". Click OK. Then type "ping" yoursite.com (where yoursite.com is your actual domain). Hit Enter on your keyboard. The results will show 4 attempts to send a packet to your site. If your site is reachable, it will show no lost packets.
Send in a support ticket
If all else fails, send in a support ticket to our Help Desk.
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Our Interactive FAQ is chock full of how to's, information about control panel basics, billing, secure certificates and more. If you don't find your answer, post one!
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